Privacy Policy

1. Introduction

Austin Pet Post ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our monthly postcard mailing service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address
• Shipping information: mailing address
• Payment information: credit or debit card details, processed securely through our payment provider (Shopify). We do not store your full card number on our servers.
• Account information: subscription preferences and communication history

We may also automatically collect:

• Browser type and operating system
• Pages visited and time spent on our site
• Referring URLs
• IP address and approximate geographic location

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your subscription orders
• Mail postcards and goodies to your provided address
• Send order confirmations, shipping notifications, and billing receipts
• Respond to your questions and customer service requests
• Send occasional newsletters or promotional updates (you may opt out at any time)
• Improve our website and service offerings
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Shopify: our e-commerce and subscription billing platform, which processes payments and manages subscription data under their own privacy policy.
• Postal and shipping carriers (e.g., USPS) solely to deliver your mail.
• Analytics providers that help us understand site usage, in aggregated or anonymized form.
• Legal authorities when required by law, court order, or governmental regulation.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and gather usage data. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent; however, some features of our site may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your subscription and request deletion, we will remove or anonymize your data within 30 days except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email
• Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

9. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Austin Pet Post
Austin, Texas
Email: hello@austinpetpost.com